Policies & Procedures

 

Please read the following.

 

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Best Practices

Please fill out your forms prior to your appointment so you can maximize your time on the table. Arrive ten minutes early to find a parking spot, validate your parking (it’s complimentary), use the restroom, and get settled. Towel service along with shampoo, conditioner, body wash, and hair dryer, is available if you wish to shower after your appointment. You will have a half hour to shower in your treatment room following your session.

Your Intake Forms

Please take some time to fill out the required forms at least 24 hours prior to your appointment. These forms provide necessary information so that you receive the best possible care during your appointment. The information you share is stored securely in a HIPAA-compliant portal called Healthie. 

Credit Card Stored On File

To reserve and guarantee your appointment, a credit card must be stored on file. You will be charged for the cost of the treatment on the next business day following your appointment.

Cancellation Policy

Please note that once you have booked an appointment, that time slot is held for you and only you. Any cancellation made less than 24 hours prior to your appointment start time will be subject to a fee of the session price. There is no fee to cancel your session if the appointment is cancelled 24 hours prior to the session start time.

If you need to cancel, call or text 423-521-0083 with your full name in order to cancel. You can also cancel your appointment online by logging into your Healthie account.

Late Arrivals

Out of respect and consideration of my time and other clients, please plan to be on time. If this is your first visit, arrive ten minutes early to get the full time scheduled. If you arrive right on time or are late, your treatment will end at the scheduled time. Regardless of your arrival time, you are responsible to pay the entire session that you requested.

No Show

Failure to show for your scheduled session will result in a fee of the full session price. Out of respect and consideration of my time and other clients, this strict no-show policy will be held irregardless of the situation. Thank you for your understanding.